Methods to measure clients’ satisfaction with financial services
Hypothesis exploration on financial consumer dynamics and satisfaction with financial services as well as research methods from polls to surveys, and to analytics that can be used to measure the quality of financial services from the perspective of the final consumer.
Guide for marketing through WhatsApp
The penetration of mobile phones in the low-income markets presents a great opportunity to communicate with customers; Sygoes prepared this guide to support its institutional clients to operate e-marketing strategies.
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms
Association-led client grievance redressal mechanisms: Experiences in Uganda and Benin implementing complaint resolution mechanisms in Benin and Uganda for collecting, resolving, and responding to client complaints.